The Importance of Maintaining Employee Loyalty
Companies such as Southwest Airlines, Toyota and Cisco, who make profits while taking care of their employees came to the conclusion that the dedication of employees should be well integrated with human resources policies and general strategies of company. The loyalty of employees is as important as customer loyalty as companies send their clients to their employees and it is important to collect, integrate and interpret information about employees to have a clear understanding of their needs and expectations. The relationship between employers and employees must be based on understanding and mutual respect and the fair and equitable treatment of employees regardless of their position.
Communication plays an important role in fostering the commitment of employees. The management’s expectations may be different from those of employees, so that the expectations of each other should be perfectly clear that each party knows what is expected of her. When officers get the respect and confidence of their team, the dedication of employees is enhanced. Thus, developmental programs in the field of human resource management can help managers improve their skills and assist in specific areas
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